Terms of service

Ciellora Terms & Conditions

Welcome to Ciellora. By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. Continued use of our website after any updates means you accept the revised Terms.

  1. Use of Website

By using this website, you confirm that you are of legal age in your country of residence or have permission from a parent or legal guardian.

You agree not to:

  • Use the website for unlawful or fraudulent activities

  • Interfere with the website’s functionality or security

  • Attempt unauthorized access to our systems, accounts, or services

We may restrict or refuse access if misuse or violations are suspected.

  1. Products & Pricing

We aim to provide accurate product descriptions and images. However, slight variations in color, texture, or appearance may occur due to screen settings, lighting, or manufacturing differences.

Please note:

  • Prices may not include applicable taxes, customs duties, or import fees

  • International shipping charges and import costs are the customer’s responsibility

  • Product availability, pricing, and descriptions may change without prior notice

We reserve the right to discontinue products or limit quantities at any time.

  1. Orders

Orders are confirmed only after successful payment authorization and processing.

We may cancel, refuse, or limit an order if we detect:

  • Fraudulent or unauthorized activity

  • Payment verification issues

  • Suspicious or unusual ordering behavior

If a paid order is cancelled, any approved refund will be issued to the original payment method.

  1. Returns & Refunds

Returns may be requested within 14 days of receiving your order, subject to our Return & Withdrawal Policy.

To qualify for a return:

  • Items must be unused and unopened

  • They must be returned in their original packaging

  • The return request must be submitted within the required timeframe

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.

Approved refunds are processed within 14 days after returned items have been received and inspected.

  1. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used skincare, body care, or cosmetic products

  • Personalized or custom-made items

  • Hygiene-sensitive products once opened or unsealed

These items may only be returned if they arrive damaged, defective, or incorrect.

  1. Delivery

We aim to deliver orders within 30 days unless otherwise stated at checkout or affected by circumstances beyond our control.

Delivery times are estimates and may vary depending on destination, customs processing, and courier services.

If your order experiences a significant delay, you may be entitled to request a cancellation or refund where applicable under consumer protection laws.

  1. Product Issues

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

We may request photographs, order details, or the return of the item for assessment.

  1. Payments

All payments are processed securely through authorized payment providers and checkout systems.

If you notice an unauthorized or incorrect charge, please contact us as soon as possible so we can investigate and assist you.

  1. Limitation of Liability

To the fullest extent permitted by law, Ciellora is not liable for:

  • Indirect, incidental, or consequential damages

  • Delays or interruptions caused by events beyond our reasonable control

  • Problems resulting from improper use, storage, or handling of products

Our products are intended for personal use only, and individual results may vary.

  1. Privacy

Your personal information is collected and protected in accordance with our Privacy Policy, which explains how we handle and safeguard your data.

  1. Governing Law

These Terms & Conditions are governed by applicable international e-commerce regulations and the laws of the Netherlands.

  1. Contact Information

For questions about these Terms, products, or orders, please contact us at:

support@ciellora.com