FAQ

Frequently Asked Questions (FAQs)

1. What makes Ciellora different?

Ciellora focuses on thoughtfully designed beauty, body care, and lifestyle essentials that combine quality, comfort, and simplicity. Our products are created to fit naturally into your daily routine and provide lasting value beyond temporary trends.

2. How do I choose the right size for clothing?

Each product page includes a size guide to help you find the best fit. If you are between sizes, choose the larger size for a more relaxed fit or the smaller size for a more fitted look.

3. How do I choose the right shade for cosmetics or skincare products?

We provide shade descriptions and undertone guidance on each product page. If you are unsure, neutral shades are usually the easiest choice for first-time purchases.

4. Are your skincare and body care products suitable for all skin types?

Our formulas are made with gentle, skin-conscious ingredients suitable for most skin types. If you have sensitive skin, we recommend doing a patch test before full use.

5. Where are Ciellora products made?

Ciellora products are developed with carefully selected manufacturing partners who meet our standards for quality, responsible production, and reliable craftsmanship.

6. How should I care for my clothing?

For best results, wash in cold water on a gentle cycle and air dry when possible. Always follow the care instructions provided with each garment.

7. How should I store skincare and body care products?

Store products in a cool, dry place away from direct sunlight and heat. Keep containers tightly closed after each use to maintain freshness and product quality.

8. Do you offer returns or exchanges?

Yes. We accept returns and exchanges within 30 days of delivery for unused items in their original condition. Opened skincare and body care products cannot be returned unless they arrive damaged or defective.

9. Are your products cruelty-free?

Ciellora does not support animal testing and works with partners who share our cruelty-free and ethical values whenever possible.

10. Can I use Ciellora products every day?

Yes. Our products are designed for everyday use and are made to bring comfort, convenience, and confidence to your daily routine.