Shipping policy

Ciellora Delivery Policy

General Information

At Ciellora, we are committed to delivering your order safely, efficiently, and with care. This Delivery Policy explains how orders are processed, shipped, and delivered to help ensure a smooth shopping experience.

Delivery Methods & Fees

We offer a range of shipping options depending on your location and courier availability.

Please note:

* Shipping fees are calculated at checkout
* Free standard shipping may be available on eligible orders
* Delivery options, shipping costs, and estimated transit times may vary by destination

All available shipping methods will be shown before you complete your purchase.

Processing & Delivery Times

Orders are usually processed within **3–6 business days** after payment confirmation.

Delivery times vary depending on your location and selected shipping method.

Please note:

* Delivery estimates are not guaranteed
* Delays may occur because of customs processing, courier disruptions, weather conditions, or other factors beyond our control
* Orders are processed on business days only, excluding weekends and public holidays

You will receive a shipping confirmation email once your order has been dispatched.

International Shipping

Ciellora ships to selected international destinations.

For international orders:

* Customs duties, import taxes, and additional fees may apply
* These charges are the customer’s responsibility
* We recommend checking your country’s import regulations before placing an order

Please make sure your shipping information is accurate and complete to avoid delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

You can use the tracking number to check the delivery status through the courier’s tracking system.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within **2 days of delivery**.

Include the following information:

* Your order number
* Clear photos of the item and packaging, if applicable

We will review your request and work to resolve the issue as quickly as possible.

Returns & Exchanges

For information about returns, refunds, or exchanges, please refer to our Return & Withdrawal Policy.

Policy Updates

Ciellora may update this Delivery Policy from time to time. The latest version will always be available on our website.

For questions about shipping, delivery, or order support, please contact us at:

[support@ciellora.com](mailto:support@ciellora.com)